Worldwide Shipping Available

EUROPEAN UNION

A flat rate of £20 per parcel is charged for shipping and takes approximately 3–5 working days. Delivery estimates vary depending on your country, and prices apply to orders not exceeding two kilos. If your order is over two kilos we will telephone or email you to give you a new quote of the shipping charge.

REST OF THE WORLD

A flat rate of £30 per parcel is charged for UPS shipping and takes approximately 5–7 working days. Delivery estimates vary depending on your country, and prices apply to orders not exceeding two kilos. If your order is over two kilos we will telephone or email you to give you a new quote of the shipping charge.

EUROPEAN UNION & WORLDWIDE TAX-FREE SHIPPING

UK Value Added Tax (VAT, currently 20%) will be deducted at the point of sale for all countries outside the UK. However, as with all foreign imports, you are liable for any taxes and duties imposed by your local taxation authority when your parcel arrives and is checked through customs. Your countries customs office will contact you directly if any duties are to be applied to your shipment. You will be asked to pay these duties before your parcel is released for delivery to you. (e.g. customs duty, excise duty and/or import VAT). It is important that you check these rates before ordering.

BFPO (BRITISH FORCES POST OFFICE) SHIPPING

VAT Free (VAT will be removed at checkout)
Free Delivery (On everything)
Select BFPO Delivery option in checkout

Many Forces personnel buying from us have their registered address as a British Forces Postal Number, this means that when ordering from the UK you will only pay UK rates for your goods to be posted out to you, no matter where in the world you live. At Pen Sense all postage to BFPO addresses across the world will be delivered for free, no postage or packaging to be paid at all.

Also delivering to an overseas BFPO address means that you are exempt from paying VAT, and this value will be automatically deducted from your final cost through our ordering system.

BFPO - More information

RETURNS FOR ONLINE, MAIL ORDER TELEPHONE SALES & THIRD PARTY SITES

In the unlikely event that you receive an item broken or faulty, we will replace it Free of Charge. We may require the item to be photographed and emailed or returned to us and we will refund you the cost incurred. Items broken on arrival must be notified within 3 days of receipt.
If you decide that the Goods are not appropriate you may return them at your cost for a refund on the Goods. The Goods must be returned in a perfect resaleable condition, including the original Presentation/Gift Boxes where applicable. We reserve the right not to refund or offer a partial refund on returned goods that do not comply with the above. We normally allow you up to 28 days within which to return items. We are unable to accept returns on jewellery and perfumes.
Over the Christmas period, our returns policy is extended until the 6th of January 2022. All items must be returned in their original packaging and must be in a perfect resaleable condition. We are unable to accept returns on items that have been personalised.
We will not offer an exchange or refund on items that have been damaged or scratched if you have not notified us within three days of receipt, or that have been used, or that are not in the original packaging. In this situation, the item(s) will be returned to you at your cost.
Due to hygiene reasons, we, unfortunately, cannot accept returns, refunds or exchanges on Montblanc earrings.
In your original package will be an invoice/receipt. Please return a copy of this with your item together with a note stating the reason for the return. We advise all customers to return any item via a traceable method, as we accept no liability for items that may become lost during transit. Customers are expected to meet the cost of returning items, except in the case of faulty or damaged goods. Alternatively, you may bring the item into our store, where a trained advisor will be on hand to assist you.